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Apple MDM

For schools that have the Apple MDM solution to manage iPads


This service will include day to day support for the MDM system, annual certificate and token renewal for Apple School Manager and JAMF School and support for JAMF School features such as app deployment, iOS updates and changes to settings (profiles).

Service Specification

What's included


  • The ICT Development Service will provide day to day support for the MDM system. ​

  • The ICT Development Service will carry out annual certificate and token renewal for Apple ​School Manager and JAMF School.

  • Support for fully managed devices connection from home to the multi factor platform.

  • The ICT Development Service will provide support for JAMF School features such as app updates and upgrades​

  • The ICT Development Service will respond to customer issues and requests for support and escalate them as necessary to provide appropriate solutions.


What's not included


  • JAMF License fees

  • Accidental Damage to iPads

  • Device Battery Health​

  • Support for any devices that have not been purchased via ICTDS


Customer responsibilities


  • To have bought iPad(s) Device(s) from the ICTDS procurement

  • School will also need to pay an annual Jamf licence fee per device.

  • Access to the ICTDS Apple MDM Support service requires the customer to pay an annual subscription via WES.


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