01926 414100
Broadband Service
Includes the provision and maintenance of communication circuits and associated equipment to provide your Broadband connection from the school's premises, through Warwickshire County Council datacentres to the National Education Network (JANET)
Service Specification
What's included
High quality managed broadband solution from a specialist provider in the education market.
For Primary schools, the provision of an industry-standard router, owned, managed and maintained by Warwickshire ICT.
Secure connectivity through a resilient pair of next-generation firewalls provided by Warwickshire ICT to help protect the school against unauthorised access and digital threats.
Protected connectivity to the internet through high-capacity JANET links providing secure and fast connectivity to services including Microsoft Office 365 and Google Apps.
Telephone and onsite support from a dedicated team of experienced local engineers, who can be onsite the same day if needed.
External IP addresses for each school (this allows VoIP, CCTV, bird boxes etc. to be externally managed).
Transparent filtering provided as standard.
What's not included
Connectivity issues relating to the schools internal infrastructure.
Customer responsibilities
To report known defects to the Service Desk, via phone call or email, in order that the most appropriate action to resolve the problem is taken.
To report known defects to the Service Desk, via phone call or email, when apparent to prevent further deterioration and potential consequential damage to other equipment
To provide appropriate information for the Service Desk Operator relating to the fault/issue including serial numbers of equipment / identification labels.
To provide site access and details including a named site contact, complete with all contact details, and any specific site requirements for each call logged.