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VOIP (Voice Over Internet Protocol) Support

A fully tested cloud-based VOIP system optimized for WCC school networks, with comprehensive ICTDS support, feature-rich Unified Comms, mobile app backup, 5-year handset warranty, and tailored training.

Service Specification

What's included


  • High quality handsets

  • Software Phones

  • Mobile App – can be used as a backup

  • 5 years warranty for handsets

  • Unified Comms features – voice mail, call groups, simultaneous calls etc

  • WIFI capability

  • Installation, Training and support

  • One-Stop-Shop familiar ICTDS help desk to log any faults

  • Support of our partners and manufacturer in case an issue needs an escalation


Customer responsibilities


  • To report known defects to the Service Desk, via phone call or email, in order that the most appropriate action to resolve the problem is taken

  • To report known defects to the Service Desk, via phone call or email, when apparent to prevent further deterioration and potential consequential damage to other equipment

  • To provide appropriate information for the Service Desk Operator relating to the fault/issue including serial numbers of equipment / identification labels

  • To provide site access and details including a named site contact, complete with all contact details, and any specific site requirements for each call logged


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