Welearn 365 Service

What's included

• Automatic provisioning of WeLearn365 accounts from the school MIS system. Communication of these accounts to a nominated school manager. 

• Cloud-based email access for all school users (pupils, staff and governors) with a 50Gb mailbox, antivirus protection and spam filtering. Related Outlook services including personal and shared calendars are also included. 

• Cloud-based SharePoint site per school with an educationally focused custom template. 

• Cloud-based personal storage per user in OneDrive for Business as per the limits imposed by Microsoft (currently 1TB per user) 

• Single sign on access to bundled third party educational content and resources (currently Purple Mash). 

• Secure site access for both email and sites (via https). 

• Maintained password portal with restricted access for nominated authorised school users. 

• Limited file recovery for OneDrive, Outlook email and Teams/SharePoint sites in Microsoft 365.  Retention and recovery are managed by the owner of the files who will have full control of the available recovery options for a period of 93 days. 

• Limited manual provisioning of users and email groups (chargeable). 

  
  

What's not included

• Support for third party devices that are experiencing specific connectivity issues

  
  

Customer responsibilities

• To report known defects to the Service Desk, via phone call or email, in order that the most appropriate action to resolve the problem is taken

• To report known defects to the Service Desk, via phone call or email, when apparent to prevent further deterioration and potential consequential damage to other equipment

• To provide appropriate information for the Service Desk Operator relating to the fault/issue including serial numbers of equipment / identification labels

• To provide site access and details including a named site contact, complete with all contact details, and any specific site requirements for each call logged