Wireless Support

What's included

• Responsibility for any hardware warranty issues (access points and controllers)

• Advice, support and resolution with regards to any wireless connectivity issues

• ICT Development Service will proactively monitor access points and controllers to resolve issues remotely where possible, before they become service affecting

• We will liaise with manufacturers and wireless providers to recommend any hardware updates

• Provision of an additional wireless network called B-YOND specifically developed for use with iPads and other mobile devices

• Integration between ICTDS networking infrastructure and ICTDS servers

• Software updates for access points and controllers as needed, e.g., to resolve security issues

  
  

What's not included

• Support for third party devices that are experiencing specific connectivity issues

  
  

Customer responsibilities

• To report known defects to the Service Desk, via phone call or email, in order that the most appropriate action to resolve the problem is taken

• To report known defects to the Service Desk, via phone call or email, when apparent to prevent further deterioration and potential consequential damage to other equipment

• To provide appropriate information for the Service Desk Operator relating to the fault/issue including serial numbers of equipment / identification labels

• To provide site access and details including a named site contact, complete with all contact details, and any specific site requirements for each call logged