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MIDAS

Management Information Development

Advice & Support

The MIDAS team is and has been, a SIMS accredited support team for over ten years, this means that Capita (the software supplier of SIMS) regularly assess and check the quality of training, support and guidance we provide.  This is like an Ofsted but for SIMS support!

 

The team have been contracted by Coventry City Council to provide training to schools across Coventry. We also provide regular training and support to other Local Authorities in the use of SIMS such as Birmingham City Council and Solihull Metropolitan Borough Council.

Our Services 

 

  • Access to the ICT Development Service Desk
     

  • Telephone and remote support for SIMS
     

  • Onsite support for SIMS issues
     

  • Management of SIMS upgrades and monitoring of any failures

 

  • Development and testing

  • Free workshop sessions for statutory procedures and processes

 

  • Data integration with other MIS and LA systems
     

  • Support for provisioning of user accounts

 

  • Premium support package

 

  • Free user group meetings
     

 

  • SIMS auto upgrades

 

  • Free training package for MIDAS subscribers
     

  • Training for existing and new SIMS modules
     

  • Remote monitoring of your SIMS server to ensure continued service

 

  • Free workshop sessions for secondary specific modules

 

 

Address: Building 3, Saltisford Office Park, Ansell Way, Warwick. CV34 4UL         Telephone: 01926 414100          Email: ictdsservicedesk@warwickshire.gov.uk